Return Policy

Furniture

Returns Policy
We do not accept returns or cancellations for change of mind.

Faulty Items
If you receive an item that was damaged in transit or is faulty, please take photos and contact us as soon as possible at info@vertone.space. Please provide your order number, your name, a brief description of the damage or fault and photos. We will then work with you to fix this as soon as possible.

Warranty
All Vertone furniture comes with a 5 year warranty for any issues caused by faulty workmanship.

It does not cover any defect or damage which may be caused by the following:

• Failure to follow assembly instructions carefully
• Accidents or wear and tear
• Spills or incorrect cleaning (please refer to care guide)
• Water, including flooding

Additionally, it does not cover any defects, damage or movement (including bowing or cracking of timber) caused by the following:

• Environmental changes including fluctuations in temperature, humidity or direct sunlight

If you have any questions or would like to discuss this, contact info@vertone.space.

Art Prints

Returns & Damaged Art Prints
We do not accept returns or cancellations for change of mind.

Our shipping is tracked and insured. In the unlikely event of receiving a damaged print, please contact us as soon as possible at info@vertone.space. Please provide your order number, your name, a brief description of the damage and photos. Once confirmed, we will endeavor to replace the edition, free of cost.